FAQ’s

Booklist FAQ’s

How do I place an order

If The Study Store is your school’s nominated booklist service provider then please refer to your school’s instruction sheet, which will be the front page of your booklist handout.

If your school is not listed contact us e: , we’ll review your list and see if we can help you with supply.

What payment options are available

We accept Visa, Mastercard, AfterPay and LayBuy

How do I check on the status of my order

When your order is received by us we send you an order confirmation email with a unique order number.  You can track this order at any time by visiting our website.

How will I know my booklist order is completed

Each “Pick Up” order will receive an SMS/TEXT message when ready for collection

If you opt to have your order “Delivered” you will receive an SMS/TEXT message on dispatch.

How long will it take to process my order

Back-to-school time is a very busy time in our warehouse, we aim to have your order processed in 7-10 business days from time of order receipt to time of SMS/TEXT notification

Do you have a self-service option

If you’re not sure about Internet ordering call us on 0412123239 and we’ll process the order for you.

Note:  orders are processed on a first in first serve basis.  Entire booklist order walk-ins will be placed in the picking queue for processing and we will text you when it is ready for collection.

Can I place an order over the phone

Our staff can assist you with placing an order via phone, please call our office 0412123239

Missing Items

Any claims for missing items or incorrect picking of an item must be made within 14 days of receipt of your order.  No claims will be honoured after this time.

What if an item is out of stock

If we have a booklist supply agreement with your school, we will place an out of stock notification in with your order and also liaise with the school to have it delivered to the classroom.  We will label any items with the student name and will also send a notification text so you can follow it up with your child.

If we do not have a supply agreement with your school, we will suggest a like for like substitute, offer you a refund or hold the order open and advise you when the item becomes available.

Product Substitution

If a stationery item is unavailable it may be substituted with an equivalent item of the same or greater value and at no expense to the customer.

Refunds

Items may be returned for a refund or exchange at any time up to 15 February or two weeks from date of purchase (whichever is later).  Items must be in new condition and proof of purchase is required.

Refunds or exchanges will only be made after this time on items that are faulty, or in other cases at the sole discretion of The Study Store.

Refunds will be processed as a direct reversal of your original payment method  eg: if you paid via visa or mastercard, a merchant reversal will be processed to your card, if you pay via AfterPay or LayBuy a merchant reversal will be processed to your AfterPay or LayBuy account.

My school is not listed

Please tell your school Business Manager or P & C Committee about The Study Store, we welcome the opportunity to grow our business with the local community

Warehouse Opening Hours

Monday – Thursday by prior appointment – phone: 0412123239

Friday & Saturday  9am – 4pm

57 Tralee Court

SOUTH MACLEAN

Contact Us:

Email:  If contacting us by email, please include details of your school, year level, and student name to 

Phone:  0412 123 239

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