FAQ’s

If The Study Store is your school’s nominated booklist service provider then please refer to your school’s instruction sheet, which will be the front page of your booklist handout.

If your school is not listed contact us e: booklists@thestudystore.com.au, we’ll review your list and see if we can help you with supply.

We accept Visa, Mastercard, AfterPay and LayBuy

When your order is received by us we send you an order confirmation email with a unique order number.  You can track this order at any time by visiting our website.

Each “Pick Up” order will receive an SMS/TEXT message when ready for collection

If you opt to have your order “Delivered” you will receive an SMS/TEXT message on dispatch.

Back-to-school time is a very busy time in our warehouse, we aim to have your order processed in 7-10 business days from time of order receipt to time of SMS/TEXT notification

If you’re not sure about Internet ordering call us on 0412123239 and we’ll process the order for you.

Note:  orders are processed on a first in first serve basis.  Entire booklist order walk-ins will be placed in the picking queue for processing and we will text you when it is ready for collection.

Our staff can assist you with placing an order via phone, please call our office 0412123239

Any claims for missing items or incorrect picking of an item must be made within 14 days of receipt of your order.  No claims will be honoured after this time.

If we have a booklist supply agreement with your school, we will place an out of stock notification in with your order and also liaise with the school to have it delivered to the classroom.  We will label any items with the student name and will also send a notification text so you can follow it up with your child.

If we do not have a supply agreement with your school, we will suggest a like for like substitute, offer you a refund or hold the order open and advise you when the item becomes available.

If a stationery item is unavailable it may be substituted with an equivalent item of the same or greater value and at no expense to the customer.

Items may be returned for a refund or exchange at any time up to 15 February or two weeks from date of purchase (whichever is later).  Items must be in new condition and proof of purchase is required.

Refunds or exchanges will only be made after this time on items that are faulty, or in other cases at the sole discretion of The Study Store.

Refunds will be processed as a direct reversal of your original payment method  eg: if you paid via visa or mastercard, a merchant reversal will be processed to your card, if you pay via AfterPay or LayBuy a merchant reversal will be processed to your AfterPay or LayBuy account.

Please tell your school Business Manager or P & C Committee about The Study Store, we welcome the opportunity to grow our business with the local community